At tqm design & construct, we strongly believe in a whole-of-business approach to long-term success through customer satisfaction. This belief is a fundamental part of tqm’s practice, which is what distinguishes us and drives our continued success.
CUSTOMER FOCUS
We pride ourselves on delivering a superior level of communication, liaising with all of our customers, on all levels.
A STRATEGIC & SYSTEMATIC APPROACH
We employ a strategic and systematic approach to achieving our organisation’s vision, mission and goals. This includes the development of a strategic plan that integrates quality as a core component.
CONTINUAL IMPROVEMENT
Continual process improvement is a major focus at tqm design & construct. This drives our organisation to be innovative in finding ways to become more effective at meeting a broad range of stakeholder expectations.
TOTAL EMPLOYMENT INVOLVEMENT
Total employee commitment is obtained as the tqm management team empower their staff in working toward common goals. High performance work systems are integrated allowing for continuous improvement.
PROCESS CENTRED
A fundamental part of tqm is our focus on process driven thinking. We undertake a series of steps and transform them into customer deliverables. The steps required are defined, and performance measures are continuously monitored to detect unexpected variation.
FACT-BASED DECISION MAKING
At tqm, we continually collect and analyse data to improve decision making accuracy, achieve consensus, and allow clear forecasting on our experience.
INTEGRATED SYSTEMS
We pride ourselves on enveloping many functional specialties that are organised into horizontal inter-connections. Our holistic approach enables everyone at tqm to understand the vision, mission and guiding principles as well as the quality policies, objectives, and critical processes of our organisation.
COMMUNICATION
Effective communication at all times plays a vital role in maintaining morale and in motivating employees at all levels. The team at tqm believe communicating its strategies, structure and timeliness is paramount to the success and delivery of our principles.